Support
One address. A person reads it.
Support for every LoftPhase application runs through a single email address. No ticket system, no chatbot — the founder reads every message.
Write to
Reply — within 5 business days Read by — the founder
I read every message myself and reply within five business days — usually sooner. There is no team between you and me.
— Engin, Founder
What to write in
Application help
Something broken, confusing, or not working as promised in one of our applications. Naming the app and your device speeds up the fix.
Privacy questions
Questions about what an application collects, or a request about your data. Each application's privacy page is the reference; this address is where you follow up.
Business enquiries
Anything addressed to the company rather than an application — legal, store, or partnership matters. Same address; we answer these too.